Support
Help with the ImuaTrak app for iOS, Android, and Apple Watch.
Contact us
Email support@imuatrak.app and we’ll get back to you, usually within 1–2 business days. Please include your device model and app version (shown at the bottom of the Settings tab) so we can help faster.
Frequently asked questions
How do I record a paddling session?
On the Home tab tap Record, grant location access when asked, and start paddling. ImuaTrak tracks your route, distance, pace, and stroke rate. Tap stop when you’re done and the session is saved to your history.
Does recording keep working with the screen locked?
Yes. Once a session is running you can lock your phone or switch apps — GPS tracking continues in the background until you stop the session. On iOS you’ll see the blue location indicator, and on Android a persistent “ImuaTrak is recording” notification, while tracking is active. Location is only recorded during an active session, never otherwise.
My route or distance looks wrong
- Make sure Location access is granted with Precise Location enabled.
- Disable Low Power Mode / battery saver during long sessions — it can throttle GPS.
- GPS accuracy is reduced in the first minute after starting; wait for a fix before pushing off.
How does the Apple Watch app work?
Install ImuaTrak on your paired Apple Watch from the Watch app. You can start, pause, and stop workouts from the watch, see live heart rate and heart-rate zones, and say “Start Paddling” to Siri to begin. Workouts save to Apple Health.
How do I manage or cancel my subscription?
Subscriptions are billed through your app store and managed there, not inside ImuaTrak:
- iOS: Settings → your name → Subscriptions → ImuaTrak+
- Android: Play Store → profile → Payments & subscriptions → Subscriptions
To restore a purchase on a new device, open the paywall or Settings in the app and tap Restore Purchases.
How do I delete my account and data?
Email support@imuatrak.app from the address linked to your account and we’ll delete your account and all associated data. See our Privacy Policy for details on what we store.
Clubs: joining, posts, and events
Join a club with an invite link from a club admin. Club posts, chat, and event RSVPs are visible only to members of that club. Club admins can manage members and events from the club dashboard.